Question 1

How does the 3-day free trial work?

Accepted Answer

Pick a plan, add a card, and you get the full product for 3 days — all prompts, all 3 engines, improvement recommendations. No charge until the trial ends, and you can cancel from billing settings in seconds.

Question 2

Can I cancel during the trial?

Accepted Answer

Yes. No charge until the 3-day trial ends. Cancel anytime from Settings → Billing — it takes seconds and there are no questions asked. Your data stays accessible until the trial period closes.

Question 3

What does an actual improvement recommendation look like?

Accepted Answer

Each fix maps to a specific URL, a specific gap, and the specific prompt it would win back. Example: 'Add G2 review schema to /pricing — failing prompt: best CRM with transparent pricing — why: G2 is cited in 8/10 winning responses; you have a profile but no review schema markup.' Every recommendation includes the evidence and implementation guidance, not just the label.

Question 4

How is RankSurf different from Peec, Profound, or Otterly?

Accepted Answer

Other tools tell you where your brand appears. RankSurf tells you exactly which page to fix, which gap to close, and which failing prompt you'd win back — with a specific recommendation for each. Monitoring without a fix list is just a dashboard. See the full breakdown at /compare.

Question 5

What counts as a 'prompt'?

Accepted Answer

A prompt is one query string you track — like 'best B2B CRM software'. RankSurf runs each prompt across all 3 AI engines (ChatGPT, Perplexity, Gemini) on every scan. So if you're on the Starter plan with 25 prompts, each scan produces 75 results. Your prompt count is what you configure; the engine coverage is automatic.

Question 6

How long until I see results?

Accepted Answer

Your first scan completes in minutes. Your first improvement list is ready in the same session. Measurable visibility lift typically shows up after 2–4 scans — roughly 1–2 weeks on the default 3× per week cadence — once you start implementing the recommended fixes.

Question 7

How does data collection work?

Accepted Answer

We send your prompts to ChatGPT, Perplexity, and Gemini via their official APIs. No scraping, no unofficial access — just real API responses.

Question 8

How does monitoring work?

Accepted Answer

We scan your prompts multiple times a week across all 3 engines. When you add a new prompt, it's scanned immediately. You'll always have up-to-date visibility into how AI talks about your brand.

Question 9

How accurate are the results?

Accepted Answer

Results reflect what each AI engine actually returns at query time. AI outputs can vary between runs, so we track trends over time to surface consistent patterns rather than one-off fluctuations.

Question 10

Why only these 3 engines?

Accepted Answer

ChatGPT, Perplexity, and Gemini drive the vast majority of AI-assisted research for B2B buyers. We focus on what matters most. More engines are on the roadmap.

Question 11

Can I track competitors?

Accepted Answer

Yes. In every prompt result, you'll see which competitors are mentioned instead of — or alongside — your brand. This helps you understand the competitive landscape in AI responses.

Question 12

Do you support agencies?

Accepted Answer

Absolutely. The Agency plan supports up to 10 projects with unlimited team members and dedicated support — ideal for agencies managing client brands from one account.

Prompt	Trend	Scanned
CRM with Slack integration	↗ 8%	2h ago

best CRM for startups	↗ 12%	2h ago

affordable CRM for SMBs	↗ 9%	2h ago

best CRM with transparent pricing	↗ 18%	2h ago

CRM with free trial	↘ 2%	2h ago

best CRM API for developers	↗ 4%	2h ago

best B2B CRM software	↗ 5%	2h ago

alternative to Salesforce	↘ 3%	2h ago

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